Effective Date: 1 January 2026
Last Updated: 15 March 2026
Version: 3.2
1. Overview
Elite Software Company Private Limited ("Elite", "we", "our", or "us"), a company incorporated under the Companies Act 2013 with CIN U72200MH2008PTC183421, is committed to protecting your personal information and your right to privacy.
This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website elitesoftware.in, engage our professional services, or interact with us in any capacity. It applies to all clients, prospective employees, vendors, and website visitors.
Key Principle: We collect only what we need, use it only for stated purposes, never sell it to third parties, and give you meaningful control over your own data.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services and contact us to request data deletion.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out a contact or enquiry form on our website
- Apply for a job through our careers portal
- Sign contracts or enter into service agreements with us
- Subscribe to newsletters or communication updates
- Communicate with us via email, phone, or in person
This information may include: full name, email address, phone number, company name, job title, resume/CV, project requirements, billing information, and any other details you choose to share.
2.2 Information Collected Automatically
When you visit our website, our servers and analytics tools automatically collect:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation path
- Referring URLs and search terms used to find us
- Device type and screen resolution
This data is collected in aggregate and is not linked to personally identifiable information unless you have created an account or submitted a form.
2.3 Professional Service Data
In the course of providing software development services, we may process client data on your behalf. This is governed by separate Data Processing Agreements (DPAs) and your data remains your property at all times.
3. How We Use Your Information
We use personal information for the following purposes:
- Service Delivery: To provide, maintain, and improve our software development and consulting services.
- Communication: To respond to enquiries, send project updates, and maintain client relationships.
- Recruitment: To evaluate job applications, schedule interviews, and conduct background checks where legally required.
- Legal Compliance: To meet obligations under Indian law, including GST, Companies Act, and IT Act requirements.
- Security: To detect, prevent, and respond to fraud, abuse, and security incidents.
- Analytics: To understand how our website is used and improve user experience.
- Marketing: To send you information about our services, case studies, and events — only with your explicit consent.
4. Data Sharing & Disclosure
We do not sell your personal data. We do not sell, trade, or rent your personal information to third parties for their marketing purposes under any circumstances.
We may share your information with:
- Service Providers: Trusted vendors who help us operate our business (cloud hosting, email, payroll, accounting). All vendors are bound by data processing agreements.
- Professional Advisors: Lawyers, auditors, and insurers where necessary to protect our legal interests.
- Legal Authorities: Government bodies or courts where required by law, court order, or to protect public safety.
- Business Transfers: In the event of a merger, acquisition, or asset sale, with notice provided to affected individuals.
5. Data Security
Elite Software Company is ISO 27001:2013 certified. Our security measures include:
- AES-256 encryption for data at rest; TLS 1.3 for data in transit
- Role-based access control and least-privilege principles
- Annual third-party penetration testing and quarterly vulnerability assessments
- 24/7 Security Operations Centre (SOC) monitoring
- Mandatory security training for all staff every 6 months
- Incident response plan with 72-hour breach notification procedures
No system is 100% secure. In the event of a data breach that affects your personal information, we will notify you and relevant authorities within the timelines required by applicable law.
6. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your experience. We use:
- Essential Cookies: Required for the website to function. Cannot be disabled.
- Analytics Cookies: Help us understand visitor behaviour using self-hosted Plausible Analytics (privacy-preserving, no personal data stored).
- Preference Cookies: Remember your settings and preferences across visits.
We do not use third-party advertising cookies or cross-site tracking pixels. You can manage cookie preferences via your browser settings. Disabling cookies may affect website functionality.
7. Your Rights
Under the Digital Personal Data Protection Act 2023 (DPDPA) and applicable Indian law, you have the right to:
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Withdrawal of Consent: Withdraw marketing consent at any time
- Grievance Redressal: Lodge a complaint with our Grievance Officer
To exercise any right, contact our Data Protection Officer at dpo@elitesoftware.in. We will respond within 30 days.
8. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy:
- Client data: Duration of contract + 7 years (statutory requirement)
- Job applicants (unsuccessful): 12 months from application date
- Website enquiries: 24 months from last interaction
- Marketing consent records: Until withdrawal + 3 years
- Website analytics: 13 months (rolling)
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@elitesoftware.in and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website with a revised "Last Updated" date
- Sending an email notification to existing clients and newsletter subscribers
Continued use of our services after the effective date of changes constitutes acceptance of the revised policy.